Maxwell Industries Plan for Ongoing Growth!

Dear Scott and Eric,

Thank you for choosing Epic Nine as your partner to help accomplish your organization’s mission. We look forward to a long relationship with Maxwell Industries.

We will always do our best to fulfill your needs and meet your goals, but sometimes it is best to have a few simple things written down so that we both know what is what, who should do what and what happens if stuff goes wrong. In this contract you won’t find complicated legal terms or large passages of unreadable text. We have no desire to trick you into signing something that you might later regret. We do want what’s best for the safety of both parties, now and in the future.

You (Maxwell Industries) are hiring us (Epic Nine LLC) to provide the following marketing services. Of course it’s a little more complicated, but we’ll get to that.

What do all parties agree to do?

As our customer, you have the power and ability to enter into this contract on behalf of your company or organization. You agree to provide us with everything that we need to complete the project including text, images and other information as and when we need it, and in the format that we ask for. You agree to review our work, provide feedback and sign-off approval in a timely manner too. Deadlines work two ways and you will also be bound by any dates that we set together. You also agree to stick to the payment schedule set out at the end of this contract.

We have the experience and ability to perform the services you need from us and we will carry them out in a professional and timely manner. Along the way we will endeavor to meet all the deadlines set but we can’t be responsible for a missed launch date or a deadline if you have been late in supplying materials or have not approved or signed off our work on-time at any stage. On top of this, we will also maintain the confidentiality of any information that you give us.

Email Software

You are hiring us to host your email marketing software. We will set up your email marketing account and import your initial list of email addresses. The pricing below is for your initial email list size. You may incur higher monthly charges as your list grows. Unless stated elsewhere, you are not paying us to design or send email blasts, but will have the ability to do so on your own.

We do not guarantee email deliverability or guarantee that emails won’t go to spam. There are many factors outside of our control that determine such things. You acknowledge that we are reselling Active Campaign services and you agree to their policies and terms.

You ensure that individuals on your initial email list have given you permission to contact them via email.

Email Marketing

You are hiring us for graphic design services and content creation for email marketing. Unless stated elsewhere, you agree to pay us $150/hour for these services.  This includes content creation (unless provided by you in final proof form)  print design and digital design along with any any requested revisions and print setups.

We will provide you with proofs to approve before any design is printed or used online. We will do our best to catch anything that needs to be edited before using design. Ultimately, you are responsible for any content (including grammar and spelling), unless you pay us to create it, that gets printed.

General Designs

You are hiring us for graphic design services for display ad design, rack card design, email marketing templates and ongoing designs/emails, and any additional items that are agreed upon in your strategy. Unless stated elsewhere, you agree to pay us $150/hour for graphic design services. This includes print design and digital design along with any any requested revisions and print setups.

We will provide you with proofs to approve before any design is printed or used online. We will do our best to catch anything that needs to be edited before using design. Ultimately, you are responsible for any content (including grammar and spelling), unless you pay us to create it, that gets printed.

Website Visitor Identification

Our website visitor identification tool will identify your website visitors by name and email address and sometimes mailing addresses. This information can then be used in automated followup email campaigns or direct mail campaigns at your discretion. About 40% of all traffic can be identified through this system.

Digital Ads

You are agreeing to the following terms for your digital advertising campaign. If we send proofs to be reviewed for ad creative and/or copy, they will be considered approved if no revisions are requested within 5 business days. If creative assets are not delivered to us based on an agreed upon timeline, then we cannot guarantee a campaign will start on time.

The prices listed in the pricing section below are estimates and may vary from what you are actually charged. We guarantee that will not be charged more than you budgeted or more or less than the CPM price below +/- 25%.

We agree to design any display, and site retargeting ads for you. This agreement does not cover any video production. A separate video production agreement will need to be signed in order to produce video. If you supply any graphic or video assets, there may be additional fees if the files do not meet our standards. We cannot be held liable for any costs associated with graphic design or video production for ads that are not able to run through this campaign.

LinkedIn Management

We will manage your social media account in a way that helps your business establish or improve its online presence. Per our discussions, this agreement will cover management for the following platforms: LinkedIn for Maxwell Industries (page) and LinkedIn for Scott Underwood (personal profile.)

This agreement is limited to a total of 20 hours per month, which includes monthly analytics and reporting time. While we rarely exceed that number of hours, the more detailed and granular you are with changes or the longer it takes to receive information from you, the more time it will take to implement your plan. If you request us to make changes or expansions that push us beyond the total allotted hours, we will notify you in advance for your agreement and you will be billed at $150/hour for social media management.
We have found that it is helpful to clearly state what is and what isn’t in the scope of this project. If additional things are added to the scope of the project then they will be billed at the above rate. We will not begin work on any scope additions until receiving approval from you in writing or via email to do so. You agree to the following scope definitions along with things already mentioned:

In Scope:

• Create a regular posting plan that fits with your marketing goals.
• Post to the agreed upon platforms listed above.
• Upload pictures, videos and other audiovisual elements along with relevant content.
• Post regular updates with a minimum of 3 updates per week and a minimum of 12 status updates on LinkedIn (including posts, quizzes, polls, info, news, etc) per month for Maxwell Industries. Caveat: Epic Nine LLC is not responsible for any delays or challenges caused by platforms, third-party software, or app malfunctions that may delay or interfere with the posting schedule.
• Manage personal profile for Scott Underwood for creating personal connections and thought leadership.
• Moderate comments, delete spam.
• Create and moderate contests/events that are relevant to the brand as requested (to be included in the allocated time and posts.)
• Update cover photos and profile photos as needed.
• Scheduled onsite visits to gather event photos and videos (amount to be determined in monthly strategy meetings.)
• Provide monthly analytics reports.

Not In Scope:

• Custom Photography (unless added to this contract) Caveat: We do agree to visit your location on a regularly scheduled basis to gather photos and videos that can be used throughout multiple postings as needed.
• Bulk photo editing for things such as albums, event photos, etc. which are not already included in video/photography section in this contract.
• Guaranteed responses or engagement
• Graphic design that exceeds standard social media graphics/images
• Creating or advising on legal language for your content

If any of the above needs to be included in the scope, please let us know and we will provide you with a revised contract, or we can add them later for an additional cost.
As the client, you agree to provide the following to Epic Nine LLC:

• Details of logins: All the login details for social media sites that already exist and apply to this agreement. You will add Epic Nine Marketing and/or specific Epic Nine team members to your social media accounts that are included in this agreement as an Admin, Super Admin, or other appropriate role. If you need help accomplishing this, Epic Nine team members will gladly assist where possible.
• Brand manual or any existing guidelines: A copy of any brand manual or guideline manual if it exists.
• Event details: Any and all event details at least 1 week in advance of event if it is to be included on social media.
• All pictures from events, products pictures, etc.
• Videos: All videos from events, product showcase videos, etc.
• High resolution logo in multiple formats if available.
• Any other important information and newsworthy items for the brand that can be shared with the online community.

APPROVALS AND REVISIONS

We agree to create a posting plan at least one week in advance for you to approve. Once a plan is submitted to you for approval, you will have 3 business days to request revisions or approve it before it is automatically approved and moved to scheduling. You agree that this posting plan can be revised at our discretion based on any requests you may make to include “last minute” or urgent items, event updates, etc. You agree to use Epic Nine’s chosen social media management platform for review and approval process.

SOCIAL MEDIA PAGES

You will retain ownership of your social media pages in accordance with any guidelines set forth by the platform management (i.e. Facebook, Instagram, etc.) Epic Nine LLC is not responsible for any decisions made by the platform management regarding inappropriate content, community guidelines, or engagement rules. Additionally, Epic Nine cannot guarantee engagement, ranking, or algorithm adjustments.

Strategy and Project Management

In order to ensure the highest level of service and the greatest likelihood of reaching your goals, we will meet with you every month to review the progress of your campaigns as well as discuss any needed changes or strategic opportunities. You will also have a dedicated project manager that will ensure your projects and communication is timely and efficient.

By hiring Epic Nine as your agency of record, you agree to inform us of any marketing or PR decisions made during the life of this agreement as these decisions have the potential to affect the success of the overall campaigns we conduct.

Any significant changes to your website, ads, messaging, or any other element that has a meaningful role in the campaigns we conduct will be reviewed by your strategist. By signing below, you agree that if you go against the good faith advice of our team, you might affect successfulness of your campaigns.

General Designs

You are hiring us for graphic design services for display ad design, rack card design, email marketing templates and ongoing designs/emails, and any additional items that are agreed upon in your strategy. Unless stated elsewhere, you agree to pay us $150/hour for graphic design services. This includes print design and digital design along with any any requested revisions and print setups.

We will provide you with proofs to approve before any design is printed or used online. We will do our best to catch anything that needs to be edited before using design. Ultimately, you are responsible for any content (including grammar and spelling), unless you pay us to create it, that gets printed.

Email Marketing

You are hiring us for graphic design services and content creation for email marketing. Unless stated elsewhere, you agree to pay us $150/hour for these services.  This includes content creation (unless provided by you in final proof form)  print design and digital design along with any any requested revisions and print setups.

We will provide you with proofs to approve before any design is printed or used online. We will do our best to catch anything that needs to be edited before using design. Ultimately, you are responsible for any content (including grammar and spelling), unless you pay us to create it, that gets printed.

Signed by: Scott Underwood (scottu@maxwellind.us) on 2025-01-08 20:39:20

IP Address: 174.212.98.55